Rug Cleaning FAQ | Tucson Rug Cleaning Co.

Frequently Asked Questions

Have questions about rug cleaning, repair, appraisals, pickup, delivery, pricing, or rug care? Here are a few quick answers.

Rug Cleaning

Do you clean rugs in my home?

No. Rugs are cleaned at our dedicated rug cleaning facility where they can be properly washed, dried, and inspected. We use a traditional wet wash method with soap and water, then hang dry rugs in our climate-controlled drying room.

What kinds of rugs do you clean?

We clean many types of rugs, including wool rugs, silk rugs, Navajo rugs, Persian rugs, Oriental rugs, synthetic rugs, shag rugs, flatweaves, antique rugs, heirloom rugs, and everyday area rugs.

Why should I use a rug cleaner instead of a carpet cleaner?

Area rugs cannot be properly cleaned inside the home like installed carpet. They need to be washed with soap and water on both the front and back of the rug. In-home carpet cleaning methods typically only clean the top surface, while professional rug cleaning allows for a deeper wash, proper drying, and inspection.

Can you remove pet urine and odor?

Yes. We treat pet urine odor with a highly effective live enzyme treatment. Stain removal depends on the rug, fiber type, and severity of the stain. We assess each rug individually and discuss treatment options before starting work.

Will cleaning damage my rug?

We inspect each rug before cleaning and choose the safest process based on its material, dyes, construction, and condition. If we notice any concerns, we’ll discuss them with you before any work begins.

How often should I have my rug cleaned?

Most rugs should be professionally cleaned every 2–4 years depending on foot traffic, pets, spills, and where the rug is used.

Pricing & Quotes

How much does rug cleaning cost?

For a standard rug cleaning estimate, please checkout our Rug Cleaning Calculator here. Specialty materials, unique rug types, additional treatments, or repairs may affect pricing. We always confirm costs before beginning any work.

Do you charge by square foot?

Most rug cleaning is priced by size. Specialty fibers, odor treatment, repairs, appraisals, or other services may affect the final quote.

Do I have to approve the price before cleaning?

Yes. We confirm pricing before work begins.

What information helps you give a quote?

Helpful details include rug size, photos, rug material if known, stains, pet odor, and any visible damage.

Pickup & Delivery

Do you offer pickup and delivery?

Yes. We offer free pickup and delivery across the greater Tucson area for qualifying rug cleaning orders, including communities like Green Valley, SaddleBrooke, Vail, and surrounding areas.

What areas do you serve?

We serve Tucson and nearby communities, including Central Tucson, Midtown, Catalina Foothills, Oro Valley, Marana, Vail, Rita Ranch, Tanque Verde, Sahuarita, Green Valley, SaddleBrooke, and surrounding areas.

If you are not sure whether we serve your area, call us and we will confirm.

Do I need to move furniture before pickup?

Our team can move furniture within reason. If furniture is unusually heavy, fragile, complicated to move, or includes items like motorized beds, we’ll talk through the best option with you.

Can I drop off my rug instead?

Yes. Walk-ins and rug drop-offs are welcome during business hours. If you’re bringing in a large rug, heavy rug, or several rugs, just come inside and let us know. Our team will come out and help unload them from your vehicle.

Do I need to know whether I want pickup or drop-off before requesting a quote?

No. The quote form will let you choose pickup, drop-off, or not sure yet.

Timeline

How long does rug cleaning take?

Most standard rug cleanings are completed within 3–5 business days. Additional services like repairs or specialty treatments may require more time. We’ll provide an estimated timeline before work begins.

Will you contact me when my rug is ready?

Yes. We contact you when your rug is ready and coordinate pickup or delivery.

Can I request faster service?

Rush options may be available depending on the rug and current schedule. Call us and we will let you know what is possible.

Rug Repair

Do you repair rugs?

Yes. We offer rug repair services, including fringe repair, edge binding, serging, hole repair, reweaving, backing repair, pet damage repair, moth damage repair, and rug alterations.

Can you tell me if my rug is worth repairing?

Yes. We will give you an honest recommendation. If repair makes sense, we will explain the options. If the repair may cost more than the rug is worth, we will tell you.

Can you quote a rug repair from photos?

Photos can help us provide an initial estimate. Some repairs need to be inspected in person before we can provide a final quote.

Should my rug be cleaned before repair?

It depends on the rug and the repair. Some repairs can be quoted right away. Other issues may be easier to assess after cleaning.

Rug Appraisals

Do you offer rug appraisals?

Yes. We offer rug appraisals for insurance, estate, donation, sale, inheritance, and general value questions.

Can you appraise a rug from photos?

Photos can help with an initial review, but some appraisals may require an in-person inspection.

What should I provide for an appraisal?

Helpful details include photos of the front and back, rug size, known history, receipts, labels, purchase information, and the reason for the appraisal.

Should I clean my rug before an appraisal?

Not always. Sometimes a rug should be reviewed in its current condition first. Other times, cleaning before appraisal may make sense. We can help you decide.

Rug Pads

Do I need a rug pad?

A rug pad can help prevent slipping, protect your floors, reduce wear, and make your rug feel better underfoot.

Can you cut a rug pad to fit my rug?

Yes. We offer custom-cut rug pads based on your rug size and floor type.

Can you install a new rug pad when you return my rug?

Yes. If we clean your rug, we can bring the new pad with the rug and place both in your home.

Wholesale Services

Do you work with designers, stagers, carpet cleaners, and local businesses?

Yes. We work with interior designers, stagers, realtors, property managers, dry cleaners, carpet cleaners, restoration companies, furniture stores, rug retailers, estate sale companies, and resellers.

Do you offer wholesale pricing?

Yes. Wholesale pricing depends on rug volume, frequency, service needs, pickup needs, and turnaround expectations.

Still Have Questions?

Call us or request a quote. We are happy to help you figure out the best next step for your rug.